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Yes, that's exactly what is supposed to happen! I worked as a courier for awhile and, unfortunately, most of the airline personnel are not trained in shipping protocol! The gal at United Airlines told me that no one has ever given her any training on shipping procedures (we shipped cord blood and lab animals through them). She said she had to figure it out for herself and she was the only one in the department that knew how to do it! It's pretty bad when the only person in the entire department that knows how to handle shipments is doing it on guesswork!!! You'd think that as much money as they charge for shipping they'd spend a little time training their personnel.
We had much better luck with Southwest.
Thank you Jean and Cherry for hanging on tight with this nutty embargo. They are supposed to be shipped out the next flight, not sent them back.
My post office did that to me a few years ago with EE's being shipped to IN, saying that they could not ship them out at all. I thought it was a load of crap, so I went to Bloomington, IL and shipped those babies out and no problems there. I went back to the PO as soon as I found out that the EEs were at their new home and no problems, the employees there were like dumbfounded and replied that they didn't know if it was possible to ship any birds out of Illinois.
I had to contact the Postal Ispector of Illinois, a good friend of mine, he said they ARE supposed to ship chicks, birds and eggs out REGARDLESS what they are trying to avoid shipping birds out and you had a date with the FedEX flight times going out to MtZion airport. From then on, it was off and on and I finally had enough of their excuses, so I mentioned my friends name and they all scrambled to get the birds shipped LOL!
From then on, anyone gives me a hard time about shipping anything related to chickens, just mentioned his name, and they WILL do it! Funny how that works!