So...what the consensus on Dick Horstman's customer policy?
Not impressed at all after receiving an order a full month before we agreed for it to be sent, so of course I wasn't prepared to set it and I went to complete waste. He now reuses to answer emails or return phone calls about this.
I understand that his stock is nice, and sometimes hard to come by, but his lack of attention or care to his customers makes me wonder about how he cares for other things - like his stock
I'm sure I will receive lots of flak for stating my experiences truthfully, as always, but I am interested to see who else has had these experiences with Mr. Horstman. I have never once been able to speak to him via phone - a woman answers and always says he isn't available "today," and the few email responses I've received have been very terse and unhelpful. I can't be the only one he has treated this way. It is now a week or so from when my egg order should have shipped, and he refuses to communicate with me. Has anyone been able to resolve a similar problem with this man?