Although I'm still selling hatching eggs and chicks, I'm seriously considering stopping. I find that many folks THINK they know a LOT about incubating and hatching, but in reality they don't know zip. Anyone who is willing to take a risk on shipped eggs should NEVER contact the seller regarding "clears" or "bad hatches".
Also, I've had 3 buyers in the last month contact me asking for replacement eggs because they experienced power outages and lost their hatches. Really?? We have them too. You should be prepared for those with some sort of generator, etc BEFORE you put them in the incubator. I have sent out replacements in the past, but never again. That is why I don't give a hoot about "feedback" anymore. I do an incredible job of wrapping and protecting the eggs from abuse and am in no way responsible for anything past that.
I have 95-100% fertility when hatching my own eggs, so DO NOT tell me that "none of them were fertile". This just shows the buyer's ignorance.
I'd really rather sell chicks but can't ship from May through September, so that limits sales. I help my daughter's grandma by supplementing her social security for helping me take care of our silkies. She is 78 and does an incredible job of helping me. That's the main reason I sell at all.
I think the answer may be to put a price on the eggs, make sure that there is a "disclaimer/policy" stated and from then on, ignore any negative emails/PM's. I hate to see eggs that I cannot use go to waste, but perhaps it's better than the alternative.
I am very appreciate to those who have purchased from me and I do wish them all the very best with the eggs/chicks. I have spent a great deal of $$ and time getting my flock to where it is now and a bit of income from eggs/chicks does help us to keep the flock up to the highest quality we can.