Cackle Hatchery issues (I do not suggest using them)

[RebeccaRN]

I am just creating this thread to talk about my issues I have had with cackle hatchery.
1- they sent me a chicken with 4 legs!
2- After talking to customer service about said chicken- they totally blew me off and didn't respond back to me for WEEKS
3- After I did get in touch with CS they told me there was nothing the could do and no refunds were given.

I am overall not happy with them. Fell free to disagree or share your stories too!

I ordered an egg layer batch of 8 from them and 2 of the 8 "layers" were roosters

 

[CHlCKEN]

Don't contact a hatchery about extras. The only reason you would need to would be if it was something you had actually paid for.

 

[NatJ]

Do you think the chick with the raised hackle feathers in the back is a boy?

I'm not sure right now.

I suggest you start a separate thread, in the gender section, to ask about that one.
Try to post at least one good picture of the head, and one that shows the feathers on the neck & back, and make sure you tell how old the chick is. That should be most of what people need to help figure it out for you.

 

[RoostersAreAwesome]

Do you think the chick with the raised hackle feathers in the back is a boy?

I did notice that one. Though it’s still really too young to be sure, unlike the sex link.

 

[Cecisflock]

Don't contact a hatchery about extras. The only reason you would need to would be if it was something you had actually paid for.

I contacted them about a 4 legged chicken. I feel that is valid for quality control

 

[CHlCKEN]

I contacted them about a 4 legged chicken. I feel that is valid for quality control

That’s fine, I don’t blame you for doing so. But in any other case you shouldn’t do it because the hatchery does not actually keep track of extras and will have no info to help you with.

 

[CHlCKEN]

Cackle Hatchery, much like every other hatchery, does not guarantee 100% success in sexting. Thats why they send an extra chicks, that and just incase of a loss. They state this before an order is placed, therefore it isn't just for them to refund for an accidental roo. It will always be a risk with any chicks, regardless of where you get them. As far as the 4 legged chick, that is unacceptable. It doesn't take much time or effort to quickly visually inspect a chick for defects before shipping. That is poor on their employees part, but the sexting is no guarantees and not a reason for a refund. They are fairly reputable for proper sexting, but there is always that risk of a roo anywhere and any time. When i go into the hatchery, they definitely look out for the best interest of their chicks. They ask the customers to use proper hygiene in their facility. They thoroughly educate you and ask questions about their transport and housing to determine the best outcome and health for the chicks even before they leave their facility. I have been very pleased with them, will continue to use them, and do recommend them.

I think you meant to type ‘sexing’ instead of ‘sexting’

 

[EmmaRainboe]

So does Murray McMurray

Just curious, have you seen their barred Cochin bantams this year?

 

[Rooster Giddens]

I am just creating this thread to talk about my issues I have had with cackle hatchery.
1- they sent me a chicken with 4 legs!
2- After talking to customer service about said chicken- they totally blew me off and didn't respond back to me for WEEKS
3- After I did get in touch with CS they told me there was nothing the could do and no refunds were given.

I am overall not happy with them. Fell free to disagree or share your stories too!

When I began my search for chicks earlier this spring I looked at their website but found that they charge extra for small orders. There are other hatcheries that do the same but for them to send a deformed chick and not at least be willing to replace the chick that's horrible business. Sorry you weren't treated better and thanks for sharing. I will scratch them off my list of hatcheries!

 

[CoopsNPoops]

I think you meant to type ‘sexing’ instead of ‘sexting’

Lmao, no. I do that quite a bit. I unconsciously do it to quite a few words actually, for some unknown reason. I think it may be related to suppressing and tricking a stutter.