They said they “updated” their policies…When I ordered from Cackle last year there were multiple deaths, almost half of them as it took over 3 1/2 days for the birds to arrive here. This was including up to three days after arrival and I was refunded for all of these birds. Perhaps they’ve changed their policy since then?
Unless they arrive dead or late(which leads to many dying ) they don't offer refunds.When I ordered from Cackle last year there were multiple deaths, almost half of them as it took over 3 1/2 days for the birds to arrive here. This was including up to three days after arrival and I was refunded for all of these birds. Perhaps they’ve changed their policy since then?
Unfortunately as a customer we agree to their terms when we place an order whether we're familiar with their recommendations or follow them. Hopefully others will be more careful before buying chicks if they use brooder plates. I thought they got as warm as a mother hen and was considering one!
I haven’t tried Hoover. I was excited because Cackle had black and buff Silkie chicks and all of mine are white. Only three black ones and 7 buff survived from the 21 plus dead on arrival chicks Cackle sent. I want to widen the gene pool and kinda mix and match with my current flock. I need to get better connected locally with others who raise chickens.
I’m glad you had a good experience with them. With one dead on arrival and three more dying the same day, that doesn’t qualify as “wonderful” for me. I can understand the chicks that died in the next two days not being refunded/replaced, but certainly having four dead on the first day (especially the DOA) without recompense is reason enough for me to neither use Cackle again, nor to recommend them to anyone. Again, I’m glad it worked out well for you - it didn’t for me.
