You looked at it for me, remember? The power cord to the humidity pump easily comes unconnected. But when everything is plugged in correctly, the pump works and the controls work but the fan and heater do not. It says that it is heating up and at temperature but it is really still at room temp. So, maybe the senser is bad or some wire inside is loose. I thought maybe the fan was bad but that wouldn't explain no heat. I think that I will send a message to rcom and ask them about it. It can't hurt to try!
I would call them for sure and tell them how disapointed you that it never really worked correctly
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