I think you can shop for them here.How did you contact to order ? Can't find any order page ?
I'm curious. I'm also assuming you have a string pulley type of door. Could you open the door by pressing your fingers against it to gain traction and gently slide it up? If so I'm sure a raccoon could do so too. My door (an Ador1) has gear sprocket holes that allow me to lift the door by inserting a nail and lifting with considerable force. I'm pretty sure a raccoon could do it if it knew exactly what to do. I wonder sometimes how vulnerable I am.Plastic cutting board, Slides in two pieces of aluminum channel, With a piece of cannel across the bottom. Slides easy, No binding and a coon can't get to the bottom edge to lift it up. Just what works for me