I have never played with that model so someone else that knows more about it maybe able to help more, but the first thing to check is the temperature sensor (silver thing hanging down inside) sometimes it can be dirty, may have been accidentally knocked or just need moving into a different position.
The NR360 looks like it will have the same problem as most incubators with the top fan and top elements, that is that the air cannot pass trough the element holder bars which creates dead spots in airflow which in turn will create cold spots. If the temperature sensor is on the edge of one of the cold spots it can play havoc with readings effecting your temperature.
If it is not the sensor your may have to go through your incubator step by step to see if there is a problem with it. Do you have a backup incubator just encase ?