Coffee Club

[pennyJo1960]

Oh my I'n in thanks for food and coffee.. Last night was specail Son comes out his phone has the pink screen of death. I call t-mobile waited almost two hours for a human, hate automated that cannot figure anything out.
Gal comes on the line has to transfer me..
We do soft resets for like a hour, hard reset phone would not respond to .. Son has to take his phone in trade it for another.

 

[Grammy60]

Oh my I'n in thanks for food and coffee.. Last night was specail Son comes out his phone has the pink screen of death. I call t-mobile waited almost two hours for a human, hate automated that cannot figure anything out.
Gal comes on the line has to transfer me..
We do soft resets for like a hour, hard reset phone would not respond to .. Son has to take his phone in trade it for another.

I'm not a fan of automated calls either you sit there pushing buttons to get help and in most cases, its a big fail !!

 

[pennyJo1960]

Lucked out there only transfered from auto to first rep then the tech
But gosh sure hate automated it is my enemy never talk to human like I do to it

 

[Grammy60]

In most cases, a human can help so much faster so I don't know who's bright idea it was, but I'm over it

 

[pennyJo1960]

Have to agree with that even when I was a super for Nextel we answered the calls .. no middle man or ? .. call last night I was really disapointed in the auto that is only had like 3 sentences
pay your bill, buy new phone or payment options.

 

[sourland]

Coffee is brewed - need a quick cup. Have to deliver a dog to a friend, fill bird feeders at the club and here, and work a couple of dogs before 'Gail' arrives.

 

[cheepteach]

coffee and cinnamon buns are on the agenda---enjoy

 

[Ladies-Eight]

Good morning one and all!

Water, tea, and condiments are ready.

Have a great day!

AUTOMATION

I detest dealing with automated answering services. I have so much trouble getting to a human. I find that I get so angry @penny1960 as sometimes there are to many selections although now of them apply to my problem. The other part I detest, is they want to know why you are calling. I don't know why as they can't help me. I do not like to give my problem to them and ten repeat it to the next one on line and the next one on line...and the next,,,

 

[pennyJo1960]

Morning brought another pot and hot water for tea..
We all agree automation is the pits sorry it is probably here to stay

 

[sourland]

Thanks, penny, just came in from the cold and needed a warm me up.