Messages just get written on pink slips and can easily find their way into File 13. Write a letter. Cc it to your local news station, to the national news, to the headquarters of the offending business, to the BBB, to the FTC, to the head of the Americans with Disabilities Act, anybody else you can think of that might be interested. Are you a veteran? Send it to the VA. And include that list of everyone who is getting a copy ON every copy. Be sure you include every detail, including dates, of everyone you asked for help who refused or ignored you. Letters often get action. And they go into files, leaving a paper trail, they don't get thrown away. Oh! And cc to your local Letters to the Editor as well.