Did I Cause These People to Get Fired? - Poor Customer Service

[gtaus]

From everyone out there that you didn't care about as you held up the line for 20 minutes" THANKS

I think you are missing the point.

The customer service lady could have solved the problem anytime she wanted to. It took her only a few seconds to enter the override code to enter my military discount.

As a combat vet of two tours in the mid-East, I appreciate you waiting for 20 minutes while the customer service lady takes time to decide if she is going to honor my service and give me my military discount that Home Depot promotes. Thank you for your patience and understanding that my 10% military discount means more to me than a few dollars saved on that transaction.

I support Home Depot because they support my service with their military discount program. What that customer service lady did was not acceptable, management knew it, and the next time I was in the store, the employees had a badge to swipe to give us veterans that military discount because they knew their computer system and mobile app had bugs that needed to be fixed.

 

[Brooks_]

Tell that to grandma and grandpa with their 1 box of screws that just want to get through the line so they can get home and repair their gate and then eat their peaches and cottage cheese. Or the husband, wife or single mom on their lunch break. Some of you people have seriously lost all sense of reality here. Seriously. 20 minutes. REALLY? Images of grandeur.

Come at me all you want. I'm grounded in reality folks.

So one should be overcharged for the convenience of the line?

 

[gtaus]

I make it a point to praise good service to the bosses whenever I get the chance.

That is very important.

I think that some people may have forgotten that I started off saying that I look for ways to complement good customer service before I ever make a complaint. Management needs to know which employees are providing great service. We all want those good employees to be treated right by the store, so they stay there to help us on a future visit.

BTW, one time I asked to talk to a manager at a store, and he came up ready to handles yet another bad situation, but instead I told what a great job his employee had done in helping me. The manager was smiling ear to ear and thanked me for taking the extra time to tell him. Probably the only good feedback he dealt with that day.

When you can praise good service, it is not only the employee that benefits, but management gets a positive boost, too.

 

[gtaus]

I think that treating people (customers and associates) with dignity and respect will always be important and I'm glad you are pushing for that standard to be upheld. Some stores are seemingly on more of agenda than others; one can hope that customers will gravitate to the places where treatment of the customer is valued as much or more than their dollar or a process (like self checkouts, apps, etc).

I agree. And thank you for the kind words of support.

 

[gtaus]

The cashier had the ability and finally did the over-ride.

Exactly my point. After I talked to them, management knew it was a problem, and they fixed the issue by giving their employees a badge with the military discount code to override the checkouts if/when the system bugged out. As I said, the next time I was in the store and the checkout would not scan my QR code on their app, the employee scanned his new badge and my military discount was applied - in only seconds.

If I had not gone back into the store and talked to management about my unpleasant transaction with the customer service lady, I do not think they would have implemented that process to allow the override with a simple swipe of their new military code badges. So, good for our Home Depot.

 

[Debbie292d]

All my brothers and sisters were from the same parents, but we all had different habits/attitude/knowledge about money.

I can attest to that, yet, years with a spouse that thinks differently can start to change a person as you might start seeing things differently than when you were raised. I am who changed my husband to not be SUCH a miser, but never impulse buy, and save for rainy days and retirement.

Five of us were raised by the same parents. We are now aged 53 to 63. One who thought a checkbook was unlimited funding as long as she had checks, one who with her husband racks up debt buying big boats and motorhomes, one's a successful business owner, one's got a million $ retirement from Prudential. I'm retired law enforcement so have a decent pension. The one who thought checkbooks were limitless wound up marrying a turkey farmer, and the two of them own/manage one of the largest turkey farms in the midwest.

 

[Brooks_]

two of them own/manage one of the largest turkey farms in the midwest.

Did HPAI hit their farm?

 

[Smokerbill]

Exactly my point. After I talked to them, management knew it was a problem, and they fixed the issue by giving their employees a badge with the military discount code to override the checkouts if/when the system bugged out. As I said, the next time I was in the store and the checkout would not scan my QR code on their app, the employee scanned his new badge and my military discount was applied - in only seconds.

If I had not gone back into the store and talked to management about my unpleasant transaction with the customer service lady, I do not think they would have implemented that process to allow the override with a simple swipe of their new military code badges. So, good for our Home Depot.

Just curious, but could you save an image of your QR code on your phone, or print it out on paper and keep it in your wallet? Maybe HD should provide cards with the individual's code on them?

 

[Debbie292d]

Did HPAI hit their farm?

This year no, but the bad one about 5 years ago, they had to kill 5 barns of turkeys
and weren't sure if their business would survive that, but it did. I have visited it a couple of times and it used to be that you just had to wear dark clothes. Now they have it gated so nobody, not even the DNR can get past a certain point. They give you dark jumpsuits to put over your clothes and you wear masks. They aren't taking any chances.

 

[gtaus]

Tell that to grandma and grandpa...

I am that grandpa you are talking about!

I am also very proud of my service for the country when I was a much younger man. Home Depot makes it a big deal to promote their military discount to us veterans to honor our service. I know many veterans who appreciate and take advantage of shopping at Home Depot because of that extra little discount they want us to use.

I did my fighting in the service. I don't want a fight with anyone on a chicken forum. We apparently have different values regrading this issue, but maybe we will be of like mind on some others. Appreciate your feedback on this issue just the same.