Who cares if it is refurbished, they have fantastic customer service with a lifetime warranty. I had mine two years (DC-17 purple) and thought I got a dud, called the customer service line and she mailed me out new parts (entire new canister) to try to fix the filter issue, not just a new filter, now it works like new. Recently one of our kids decided to vacuum up a huge rubber piece that broke the belt, they sent me a new one for free.