Email address

[Maggie C]

I have tried on numerous occasions to change my email address but always get a message saying there was an error processing this request. I don't want to receive newsletters on my phone but I do want to receive them. Why will "it" not let me change my email address?

 

[Judy]

Are you by chance not clicking "save user data" at the bottom of the page?

 

[Maggie C]

Are you by chance not clicking "save user data" at the bottom of the page?

That's when I get the error message - when I click on save user data

 

[Nifty-Chicken]

Here are a few questions that will help us find, duplicate, and hopefully resolve the problem:

• What is the URL of the page that you got the error or had problems?
• What were the exact error messages (please copy and paste the entire message, screenshots are best)?
• What were the exact steps you took before having the problem? Please be as specific as possible so we can do exactly what you did.
• How long has it been happening? If only one time, what day and time did it happen?
• Which browser and version are you using (eg., Firefox 3.5.9, Internet Explorer 7, etc.)
• Have you logged out, deleted your internet cache, logged back in, and tried again?
• Have you tried a different browser?