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Error Message Trying to Connect with BYC, just an FYI

Discussion in 'BYC Website & Forum Feedback & Announcements' started by speckledhen, Sep 3, 2016.

  1. speckledhen

    speckledhen Intentional Solitude Premium Member

    Quote: Took three tries to get in, just thought I'd mention it, in case it's significant.
     
  2. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    Cyn, are you still getting this? Anybody else seeing this same error?

    If so, our tech team has requested that we get very specific information in order to help troubleshoot issues like this. The details are here: https://www.backyardchickens.com/t/...with-byc-website-troubleshooting-tech-support

    Basically, these are the bits they require when we submit a bug report, and without this info, they aren't able to supply us with much support:

    Help us help you - when reporting a bug, use the following template and include as much of this information as you can:
    • Reproducibility: Were you able to reproduce this problem consistently?
    • Repro Steps: What steps did you take to reproduce this problem?
    • Expected: What action did you expect to occur when this bug appeared?
    • Notes: Any additional information that will help us diagnose the issue
    • Browser, active browser add-ons, and operating system
    • URL where the issue occurs
     
  3. speckledhen

    speckledhen Intentional Solitude Premium Member

    Nope, just happened this morning the first three times I tried to get into BYC. I seem to recall it happened once before, but can't remember how long ago. My browser is the most up to date version of Firefox, using Windows 10. It was just a minor irritation. Hasn't happened the rest of the day.
     

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