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Is it like their muffs are tangled up? Or is it actually in their skin?
It's not their skin, because we managed to clip a couple off. When I cut the knots open, it was just feathers. I'll try to get a pic or two. I was like, what is this, little birdie dreadlocks?
are you sure they didn't get something stuck in their beards/muff like pine pitch or something sticky? i found that some of my favs were gentle and would help to clean the others beard where they couldn't reach it.
if you have a pic of the problem areas you might want to post it on here for us to help out if you still need it.