No problem! So exciting. I just finished my latest call duck hatch a couple of days ago. I ended up assisting all of them (over 10) which was stressful but well worth it in the end. There definitely is a lot to learn but once to get the hang of it, it’s not too bad. I usually wait till they’re internally pipped then rather early (because I didn’t want them to suffocate) I’d add the safety hole. I usually added it roughly 16-18 hours after internal pip. From there about 24 hours later I open the area over the air cell and slowly assist to the point that they can get out on their own. I’m not sure if it would be helpful but in my thread “preparing to set call and pekin duck eggs hatch day should be March 4 2021 if all goes well”, I got some great advice on assisting and posted some pictures of assisting progress of the call ducklings.