frustrating password problem-need help

Discussion in 'BYC Website & Forum Feedback & Announcements' started by in2chickens, Oct 5, 2009.

  1. in2chickens

    in2chickens Out Of The Brooder

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    Apr 24, 2009
    Norco, CA
    I recently was asked to login. When I put in my password it said invalid password. So I followed the link and got a temporary password. The problem is when I go to my profile to change the password, I enter the old password and the new one. Then I get a message that I have entered an invalid old password. How do I get pass this if I'm not sure what the old password was?
     
  2. fowler_chick

    fowler_chick Chillin' With My Peeps

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    Feb 8, 2009
    South Western Kansas
    did you follow the link? i've had that problem before!
     
  3. tallieb

    tallieb Chillin' With My Peeps

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    Aug 10, 2009
    Arizona
    are you putting in the temporary password in when it asks for your old password. I think you would need to do that
     
  4. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

    If you're still having problems, you can email support@backyardchickens.com and ask that your password be set to something specific or random and then try to reset your password.
     

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