The one thing to remember about these review sites is that the people that have problems with companies are far more likely to leave a bad review than the people that are satisfied leaving a good review. My experience is that sites such as Burgess are normally fine when ordering seeds but that the quality of live plants and trees can leave much to be desired.Whoa, not such good reviews. I used to receive their catalogs but never ordered from them...guess that's a good thing.