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call the store you bought it from and have them walk you thru it.
I was having similar issues with my truck so kept stopping in at the dealer's and would make them "fix it"
It's something touchy in the touch pad. You have to hold it for 3 seconds then push the plus or minus button to change. If it's not exactly 3 seconds and it not your first try you have to go dow stairs shut the breaker off to it so the mechanism resets. But don't you dare screw up the 3 second hold or back down you go. We have so much trouble with power outages that we just gave up trying to set it. It's just dumb, but I do love the stove
LOL I took the whole top back off my stove when we installed it. As I put it in the island and didn't want to look at an unfinished back or have the size kettles I put on the stove constricted.