I ordered a Hovabator Genesis and egg turner from Home and Barn Basics in late August last year. Got it, worked great, then the fan went out and the heating element melted the frame it was on. Reported the problem to H&BB on 4-14-09 and they asked me to mail it back (I have all correspondence still) and they would refund me shipping. Did so. Sent it back on 4-18-09. Heard nothing by 5-10-09 so I emailed them to ask about the progress. Got a reply on 5-12-09 that said they had forwarded it to GQF and that it was anticipated to be out to me the beginning of the next week. Have emailed a few more times since but have not gotten an answer and have called with no answer. Called GQF yesterday, they have no record of one being returned from them or in my name so they haven't sent or have any intention of sending one out to me. What would you do? I'm out almost $150 with the shipping and the incubator at this point and I don't plan to settle for that.