I was checking to see if they were ok because the power had gone out. Where did you buy it from?This incubator is an egg killing machine!
I simply did not have time to read through 403 pages. If it is a faulty unit, there is no way to contact the company to get it replaced because they do not respond. I have done my best by posting my research and study on this machine. And it’s just not my machine, I have read many many posts and read comments on YouTube videos with others having the same issue. If others would like to take the chance, so be it. I will no longer post when I find there to be a tremendous problem with a machine and a company. Well you believe you have a newer model, there is no way you can know how long the product you purchased sat on the shelf. There is no date on the unit that I know of. There is probably a good chance that your unit was made prior to sometime in 2022 when they became egg killing machines.
No one should have to spend almost $200 on a product and then have to read over 400 pages on a forum to get help for a product that is, or has, killed their eggs. However, I will no longer speak up on any of these issues, and I am now deleting all of my posts on other threads about how horrible this machine is. Everyone that agrees with your post can go ahead and purchase the machine and have their eggs die, or suffer through trying to figure out how to save them with no help from customer service whatsoever. In fact, I will never again post a response to anyone on backyard chicken again. I will use this forum only to help myself should I need it.