My recent order to McMurray took just OVER 3 days to get here to Hawaii with express shipping at $100, NO tracking updates from the post office and NO refund for not honoring the 2 days guarantee from the post office. It was a large order for myself and several others of 55 chicks, surprisingly only lost 5, one was DOA, the others passed within 2 days of arrival so McMurray refunded these. The surviving chicks needed a lot of TLC, but happily all are thriving.McMurray sent me two emails stating that the mail delays do NOT extend to live chicks. Sure enough, I received my chicks within 48 hours of shipping.... It's just too bad that they were not taken better care of during shipping. As I mentioned previously, I've ordered from McMurray before and didn't lose a single chick. At least they were willing to stand behind the order and reship....especially considering that those 7 chickens cost me over $40.
Needless to say stressful for all parties involved, especially the chicks. Only way to get certain breeds here though, unfortunately. All in all happy with McMurray's customer service.
