Nobody can make a claim on that box. Know why? For one, I'm betting they didn't put insurance on them, which the PO does not have to replace or fix a problem without insurance. Second, it's listed when you ship, that fragile items need to be packed in a safe manner or whatever... Those were tossed in a box by someone who has no idea what they're doing. File with paypal and explain to the person, if they give you any crap, put a NEGATIVE feedback and link to the picture, I think you can.