Thank you all. I have read and referenced Brinsea's site and they say it is radiant heat, so you cannot measure the heat with a thermometer (the chicks absorb the heat through the air). There are 2 doing awesome, as is set up, with the brooder. I will try a washcloth as well and/or change my heat source. Thank you guys for all of your help. I want to succeed and have healthy babies.
It does radiate some, but this is what their site says for quail
"If brooding very young quail or very small numbers of any small birds, it is a good idea to confine them in a cardboard box at least twice the size of the EcoGlow, but put the brooder against one side of the box so that the birds can only enter on the other side. This conserves warmth under the brooder but still allows birds to move freely out into the open as they wish. Another useful trick is to put the whole box on a slab of 1” Styrofoam to reduce heat loss from the bottom."
http://www.brinsea.com/p-375-ecoglow-20-chick-brooder.aspx
It's still better if they can touch it.