Hoffman Hatchery, Amazing Customer Service (Not)

Discussion in 'Chicken Breeders & Hatcheries' started by greyfields, May 6, 2008.

  1. greyfields

    greyfields Overrun With Chickens

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    Mar 15, 2007
    Washington State
    Quote:Response:

    I’m sorry but we will not ship chicks to WA – problems with postal service to your area.

    Someone I know phoned them last week about broilers actually got shouted at by the lady on the other end of the phone for 'wasting her time'.

    :|
     
  2. ozark hen

    ozark hen Living My Dream

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    Apr 4, 2007
    Mansfield, MO
    :thun They need to be contacted by email and told how much damage they are doing to their own company. I'm game if everyone else is? Polite letters only.
     
  3. KingsCalls

    KingsCalls Chillin' With My Peeps

    Oct 22, 2007
    New Market,Tn.
    DONE ! I sent them an e-mail asking them to rethink their cust. service towards the very people that have helped to keep them in business! I also let them know that I was from Tenn. and I do order birds through the mail at times!
     
  4. fowltemptress

    fowltemptress Frugal Fan Club President

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    How weird . . . they answered a totally different question from what you asked. Point out you never asked if they would ship to you, and tell them to put their heads on straight, mind their manners, and pay attention to what is being said!

    . . . and then ask if they will ship to you.
     
  5. shortcake1806

    shortcake1806 Sassy McSassington

    Sep 11, 2007
    What a terrible way to treat a potential customer. I'm sure they had no idea how much damage that one incident could do to their company. Each customer should be treated as if the future of the bussiness depended on retaining them.
     
  6. Ace_king_brahma

    Ace_king_brahma Chillin' With My Peeps

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    Mar 14, 2008
    Castroville, Texas
    Well this changes my mind on ordering muscovies from them. thanks for letting me know. I hate buying from rude companies. I try to avoid rude egg sellers on ebay as well. Why support them if they are going to act this way towards others.
     
  7. SoccerMomof7

    SoccerMomof7 Chillin' With My Peeps

    Apr 13, 2008
    Kansas
    Quote:I know I hate mean people!
     
  8. chickenannie

    chickenannie Chillin' With My Peeps

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    Nov 19, 2007
    Pennsylvania
    I had a good experience ordering twice from Hoffman's. The chicks all lived and arrived when Hoffman's said they would. The hardest part was that though they have a website, we had to mail a check rather than pay with a credit card which was slower. I think they are a small hatchery. Also I bought from them because the chicks wouldn't have to be shipped as far and because I try to "buy local" so as to keep my money in my local economy.
     
  9. blue90292

    blue90292 Chillin' With My Peeps

    Jan 30, 2007
    Rosharon, TX
    yeah, i spoke to the gentleman of that hatchery. he said he'd been getting alot of calls and i told them that freedom rangers went out of business and that's probably why. he also said no to shipping to texas. said he'd had bad luck. i'm sure he hadn't. he just didn't want to ship that far, lose chicks and have to send more. i can't blame him if he's a small hatchery, so i left it at that.
     
  10. CathyB

    CathyB Chillin' With My Peeps

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    Quote:I try to buy local as well. That is why I ordered from the feed store 5 minutes down the street. I know they order the chicks but they told me they order them locally. I was thinking of ordering from Hoffmans because i want Black Australorps so bad, so I sent them an e-mail. It took forever to get a response and it was straight at to the point. I heard that Hoffmans orders their birds from other places though, is that true?
     

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