regardless of what they are paid where are their hearts? Where is their common sense? Where is their decency? I was not impressed with our TSC but nothing like what the OP posted. Ours was overcrowded.My TSC wasn't like that. I just got chicks this week and they were fine, ducks and all. I agree that's not normal. I would lodge complaints higher and higher up on the chain until you get to someone who cares. If you're struggling to get high enough up on the chain I'd document it the best you can and then reach out to local news stations. Make sure you put the blame on higher management - the store employees lower on the rung probably don't have much to do with it. They're just minimum wage people doing what they're told.