My door arrived yesterday from Fleming Outdoors. The box arrived in good shape, and on initial inspection, everything appears to be as it should. Solid construction, nice fit and finish. I think it will work really well for my needs. I hope to install it in the next couple of weeks.
While I did get my order without any issues from Fleming Outdoors, I will say that I'd probably order from Premeire 1 if I had to do it again (who has the same door for the same price).
I placed my order on March 5th. I received a confirmation mail, and a link to check the status of my order. That is all pretty standard. On Tuesday, March 13th, I got to thinking that I still hadn't received a shipping update on my item that was listed as "In Stock" when I placed my order. So, I checked the status using the link they provided, and my order still said "Pending". The information for the shipping carrier wasn't there, and it looked the same as it did since the day I placed it. So, I used the link on the status page to email them if we had any questions on the status of the order. I asked if they could provide any update on my order since when I placed my order, the item was listed as "In Stock", and on Tuesday, March 13th, it was still listed as "In Stock". I didn't get any replies to my email, and then on Wednesday, March 14th, it just showed up on my doorstep. Today, Thursday the 15th, I still have not received a reply to my email.
So, while everything did go off without any issues, I am disappointed by the lack of order processing status and lack of customer service response to my email. If there were legitimate issues with my order, I don't have the confidence that it would have been easy to resolve through their contact process. I by no means wish to talk negative about a company that did fulfill their obligations, but with the levels of service that other companies provide, and the norm today of being updated as orders progress, I found it pretty odd to be left fully in the dark (I do regularly check my spam folders). So, if you decide that this is the door for you, I'd at least consider your options on who you order through.