I've only had it a couple of weeks, and this is the first time I have used it. I left it for a day before I set the eggs, and it kept needing the water refilling. It isn't using any water now, but it takes a lot to fill it up (probably 3 or 4 cups), so I don't think it will run dry anytime soon. I'll try giving them a call, but i'll be mad if it's defective. I was so excited about these eggs.