How much do I hate my ISP?

[Kitsune]

This morning a letter from my ISP came through the door, as the bill is payed by direct debit I figured it'd just be a confirmation of payment and so put it to one side to open later..

As I'm checking e-mails and chatting to a friend online my connection drops, I do all the restarting stuff and it says it's connected but I can't get online. I phone ISP and after 30 minutes find out that they have cancelled the direct debit without informing me and for no apparent reason, and are now demanding £60. I open the letter and it's a disconnection notice giving me 7 days to pay £44.

I have no idea how the bill got that high since we only pay abouit £17 per month and they haven't informed us of any non payment. I couldn't argue on the phone as I only have a mobile with limited credit and I needed net access back asap.

The call ended up costing my about £5 and I'm about to write a snotty e-mail about their distinct lack of customer service!

 

[V Chic Chick]

Write a letter, send it recorded delivery and keep a copy of any correspondence. That's all the advice I can give you right now. What company are you with?

 

[Nifty-Chicken]

Yeesh... £60, isn't that like $120?

 

[Kitsune]

Yep it's about that.

I'm with NTL, just been bought by Virgin media

 

[V Chic Chick]

I hope you don't mind, but I have copied and pasted your original post to another board, called Money Saving Expert, and I'm sure that lot will be able to help you out

MSE is where I learnt to become a total tightwad lol.

http://forums.moneysavingexpert.com/showthread.html?p=4270024#post4270024

 

[Kitsune]

thankyou, I don't mind at all

 

[P-Funk]

Sorry to hear about your problems. I ordered an upgrade in speed last Monday. 3 days later and still no net. When I called they said I needed to buy a new router. Sooooo, I went and got a new router and now none of the machines will stay online for more than 10 minutes. It's an incredible pain but it never occurred to me how much I now depend on the internet. P

 

[duckluck]

I can tell you I pay plenty for a cable internet connection and the heavens roll if I have problems with it...

Thankfully, I usually don't, and if I do, they usually reimburse the bill for time it is not available.

 

[oldrooster]

This is a Zombie thread folks it started about 6 years ago

 

[KrisH]

This is a Zombie thread folks it started about 6 years ago

Kind of like Frankenstein since it has been brought back from the dead, but then again it refuses to die...


RobertH