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Featured Guide How To Troubleshoot & Report Problems

Discussion in 'Site Problems, Bugs, & Issues' started by Nifty-Chicken, May 13, 2017.

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  1. Nifty-Chicken

    Nifty-Chicken Administrator Staff Member

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    Are you experiencing bugs? Not ones in your coop or on your chickens, but bugs while using this website? The most important part of troubleshooting is for our team to be able to duplicate the exact issue your having. If we can't duplicate it, we can't fix it. :)

    If you're having problems, a few things to try:
    1. Look in this section to see if someone else has the same problem: Problems, Bugs, & Issues
    2. Close your browser, clear your cache / history of files. Reopen your browser and try again.
    3. Make sure you have an updated version of your browser
    4. Try temporarily disabling browser addons, plugins, extensions (like ad blockers, etc.)
    5. Test it with a different browser on a different computer or phone. This allows you to determine if the problem is with the browser or your device, or your network or with the site itself. We suggest Google Chrome or Firefox
    If none of those things work, START A NEW TOPIC/THREAD with this info:
    1. Are you on a computer, tablet, phone.
    2. If phone / mobile, which model? If computer, which operating system and version?
    3. Which browser and version are you using (eg., Chrome 58.0.3029, Firefox 3.5.9, Internet Explorer 8, etc.)
    4. Have you deleted your internet cache / browser history of files and tried again?
    5. Have you tried a different browser?
    6. What EXACTLY did you do? Document the steps you took before having the problem.
    7. Copy/Paste the exact error message you received (screenshots are best).
     
    Last edited: May 16, 2017
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