I was an administrator at a 15 bed assisted living facility, with mostly dementia clients, for about a year. In California, the standard of care is completely described in "Title 22". It's a big fat book, outlining all mandatory proceedures to ensure the safety and care of elderly (and disabled) patients, and to not be compliant can be criminal, depending on the infraction.
Not using clean gloves is an infraction. Not allowing privacy is an infraction. Cleaning faces and bottoms w/the same cloth?
Not only wrong, but just plain sick (what about potential bacterial infections!).
Reporting above behavior is actually REQUIRED in Ca., but, of course, often isn't.
People trust these facilities w/their loved ones, and expect things are done right.
I don't know how it is in Canada, but I'm willing to bet there's some kind of elder care/health and human services agency that takes these reports and checks them out. Do you have Ombudsmen? They are the "go-between" people who act on behalf of the clients here. You tell them about any suspicions you have of incomplete care, and they're all over it!
I know that at our facility (which was SHUT DOWN by the state about 1 1/2 yrs after I left), the owners kept us understaffed (just enough to be legal, but not enough to give consciencious care). It really sucked, for the CNAs as well as the clients, who were bored to death since there was little time for activities.
Glad I'm not there anymore!
In a nutshell - I'd report everything you're concerned about - all the better if you document time, date, who was involved with each concern. Good Luck. Know that your input can only help those clients who can't speak for/defend themselves! As for the owners/administrators of that facility...