I feel your pain. The first time I ordered, I ordered from Meyer, the chicks went to our PO, then they put them on the loading dock because they peeped so loud. Later the big truck came and picked them back up by mistake. They were routed another 100 miles as the truck went from PO to PO picking up mail. Mind you the truck was HOT!!! <<It was May in the SOUTH>> Then they were on a dock an hour from our house at the airport they originally came thru. I had a fit in the PO and refused to leave the office (they were trying to close at the time). I had taken off from work to come and get them and had at this point driven 2 hours trying to get the truck to stop. I made the PO adminstrator go in her car (gas was approx $4/gallon at this time- I drive a minivan), give me her home and cell numbers which I checked in front of her and made her swear to go get them and bring them to my house. She did all of this, the chicks survived (lost only 2) and the PO lives in fear of me at this point.