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I'm not sure. Have the postal employee check the chicks with you, to make sure you haven't lost any. If goodness forbid, some did die in shipment, ask the PO employee if you need to file a claim with the PO or with Ideal. I believe that Ideal will refund your money and then they will in turn file a claim with the PO to recoup their losses. One way to know for sure. Send a PM to Teri, she is a BYC member and also works for Ideal. Her BYC member i.d. is idealpoultry.
As I said, I called Ideal when I got home with my chicks, about another matter and I mentioned that two had died. The money was credited to my account the same day.
When have you scheduled your chick delivery? I am waiting until May 5th to get mine and I have absolute confidence in Ideal that mine will arrive healthy and happy.
The boxes are plain cardboard, kinda funny shaped.
Well, mine last I heard they are coming end of Feb, but the lady I spoke with on the phone said they should be fine...I worry about these things though...I am still awaiting the confirmed ship date...