I got a laptop over the summer to use in college, and it came with windows vista installed on it. now if you have vista, you know that it comes with a product key you have to enter in order to use word and excel and such. I type in the code that came with my computer... not working. type it again... still nothing. I call microsoft, they tell me that since it came preinstalled on the computer I need to call gateway because it is now their problem. I call gateway, they tell me it is because I had to call them first and register the computer. I get computer registered and they tell me to call microsoft to finish fixing the problem. call microsoft... not open. turns out they are only open on weekdays during the times when I have classes. finally talk to them. apparently this is still gateway's problem and I need to talk to them again. I finally give up when I remember that I can get a free copy of vista and office from my university. I go to get vista from them, they give me a copy of office instead. the label with the barcode covered the name, so I didn't find out until I opened it and it was too late to exchange it. but at this point I have work I need to type up, so as long as I can have microsoft word, I'll use whatever operating system they give me. so I try to install it and guess what! THE ACCESS KEY FOR THAT ONE DOESN'T WORK EITHER! I GIVE UP!!!!!