PtldChick - Thanks for the info. That's dissapointing that they are having issues. I hope they get it figured out. I plan to report my losses on Monday.
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Ideal seems to be having some issues this year with their rarer breeds/types. I was supposed to pick up a spitzhauben today and the guy told me all arrived not doing well so he has them in a special incubator to try and save them - so far he lost half of them.