Stormhorse23, yes, that's an awful story, but such a thing could happen when you order from any of the big hatcheries, where massive numbers of chicks are produced and ride on conveyor belts and are sorted into chutes and boxes by the thousands, etc. If you call, they'll usually address it. Email may be less reliable. If you want to avoid such issues entirely and forever, you should probably buy from a breeder instead of a hatchery. I once received a chick with no front toenails from a hatchery--not as bad as no eyes, granted, but such things do happen (although rarely) with the medium-large to large establishments. And, yes, as everyone is pointing out, ordering and shipping chicks in cold weather is always iffy.
