Is this normal for a Hova-Bator or is mine broken?

[guinea fowl galore]

I have had my Hova-bator running for about a week now and not once has it gotten to 37.5. The first three days I could not get it below 39 degrees. I had the wafer thing twisted down as far as it could. And now it wont go above 35. I keep turning/twisting it up until the light turns on, leave it a few hours, then come back and its STILL below 35. \
Whats going on? is it broken or and I doing something wrong?

 

[tristancolli]

i am going to have to say your thermostat might just be dead.

 

[guinea fowl galore]

But it is brand new. This is the first time its been used.
Is it possible for a wafer thermostat to die? I didn't think it was. I'm an electronic thermostat kinda person. Can you tell

 

[tristancolli]

i dont know if they 100% die but sometimes they just have a mechanical failure...... and dont work, did u get it from a local store or did you order it online somewhere?

 

[guinea fowl galore]

Both. It's an online store thats local.

we picked it up though from the warehouse. which the people were not happy about. I rang the place and they don't open again until the 18th. So I'll have to wait.
Is the genesis incubator thermostat wafer or electronic?

 

[[email protected]]

think its a preset electronic one...