Apparently, Apple is having problems with iTunes accounts being hacked and fraudulent charges being made. How do I know? I was suddenly a victim. I checked my email nonchalantly and saw two fraudulent charges of 50$, used to purchase gift cards. After picking up my jaw from the floor, I tried to log into iTunes. No deal, password changed, and obviously my secret word and main email contact was changed too, so I couldn't request a new password. So I started wading through Apple's website in order to contact and get help in getting this fixed ASAP.
Something interesting, is that the hacker kept my ROAD address the same, while they changed the city, state, and zip code to something else. The credit card used is not mine, it is my mother's (I found this out when I read out the last four digits of the unfamiliar mastercard # to her). But I have never, ever used her credit card ever, and she never uses my computer ever (password protected and she has her own anyway). She has her own iTunes account, so we'll see if that has been compromised when she gets home. Seriously, something is very much messed up.
Anyway, Apple support and getting a live person is a true pain in the butt. Like, it took me a good hour of being on the phone with a computerized voice yammering at me. I'd rather deal with someone who barely spoke English who could at least understand my problem! They opened up an investigation. At least the person I spoke to wasn't foreign, and very courteous. Whew.
Here is the thing, I have never responded to any phishing emails, scams, clicked on strange links or ads, and I don't go to malicious websites. I keep my adware, malware, spybot, and antivirus up to date and do checks often. My computer, I just ran scans, is clean as a whistle. In fact, I haven't purchased anything from iTunes in months, which is why this set off HUGE alarm bells when I saw the emails.
I did some google fu and found out that this is a very common problem. This is a HUGE thread about it on the Apple Support Boards, which made me go OMG when I saw it. Just googling 'hacked iTunes' or 'fraudulent iTunes purchases' or anything like that pulls up news articles galore. I think Apple is just sweeping the dirt under the rug with this one.
Edit to fix link
Something interesting, is that the hacker kept my ROAD address the same, while they changed the city, state, and zip code to something else. The credit card used is not mine, it is my mother's (I found this out when I read out the last four digits of the unfamiliar mastercard # to her). But I have never, ever used her credit card ever, and she never uses my computer ever (password protected and she has her own anyway). She has her own iTunes account, so we'll see if that has been compromised when she gets home. Seriously, something is very much messed up.
Anyway, Apple support and getting a live person is a true pain in the butt. Like, it took me a good hour of being on the phone with a computerized voice yammering at me. I'd rather deal with someone who barely spoke English who could at least understand my problem! They opened up an investigation. At least the person I spoke to wasn't foreign, and very courteous. Whew.
Here is the thing, I have never responded to any phishing emails, scams, clicked on strange links or ads, and I don't go to malicious websites. I keep my adware, malware, spybot, and antivirus up to date and do checks often. My computer, I just ran scans, is clean as a whistle. In fact, I haven't purchased anything from iTunes in months, which is why this set off HUGE alarm bells when I saw the emails.
I did some google fu and found out that this is a very common problem. This is a HUGE thread about it on the Apple Support Boards, which made me go OMG when I saw it. Just googling 'hacked iTunes' or 'fraudulent iTunes purchases' or anything like that pulls up news articles galore. I think Apple is just sweeping the dirt under the rug with this one.
Edit to fix link
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