I'm not trying to be a jerk, but maybe instead of just repeating "it's junk", how about giving some hatching tips and tricks? They paid money for this incubator, it's a teeny bit rude to keep telling them to throw it away over and over.. sorry if I'm reading into your messages too much..
I applaud you alright let them finish the rant then found the pdf but couldn't copy it I have office not adobe