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Just a word of warning. Beware the nice Brinsea lady on the phone. My incubator came damaged with the digital display punctured. The nice lady offered to replace it under warranty which she did in a timely manner. Weeks later when the thermostat stopped working they refused to repair it under warranty because I had not mailed in my registration card! Duh, it was repaired under warranty already. I pointed out to the corporate people that it is illegal to require warranty cards to be mailed in or online registration on goods sold in the state of CA. It is a well known fact that the information is used more for marketing than warranty coverage. That is why it cannot be mandatory in CA. They do not care at all and will not repair my incubator. The warranty has been voided illegally. So, while I love the incubators I am still hopping mad at Brinsea and will continue my case filed with the California Department of Consumer Affairs. Mail in those cards and keep a copy or you may find yourself in the same predicament as me, manually controlling the temperature in a $500 incubator with a thermometer and screwdriver.
Mary
Just a word of warning. Beware the nice Brinsea lady on the phone. My incubator came damaged with the digital display punctured. The nice lady offered to replace it under warranty which she did in a timely manner. Weeks later when the thermostat stopped working they refused to repair it under warranty because I had not mailed in my registration card! Duh, it was repaired under warranty already. I pointed out to the corporate people that it is illegal to require warranty cards to be mailed in or online registration on goods sold in the state of CA. It is a well known fact that the information is used more for marketing than warranty coverage. That is why it cannot be mandatory in CA. They do not care at all and will not repair my incubator. The warranty has been voided illegally. So, while I love the incubators I am still hopping mad at Brinsea and will continue my case filed with the California Department of Consumer Affairs. Mail in those cards and keep a copy or you may find yourself in the same predicament as me, manually controlling the temperature in a $500 incubator with a thermometer and screwdriver.
Mary
