Well, I agree with SCG that you do want people to report concerns but I have to say that as much as there are people who try... people aren't the best creatures overall IMO and those who don't know their donkeys from their heads aren't the most helpful. Manage the situation. The ACO and horseman clearly were satisfied with the work you are doing. Now to manage the pr. If you state you are embarrassed then that conveys you have pride in what you do and are entitled to be embarrassed. Shame is something more people need and few people actually feel. (Is that a soap box under me??) The police will start to do your work for you with the neighbor if you 'manage' it right.
Congrats! Pictures, man, send pictures!! This is the same Thompson cross line you mentioned to me earlier, right??