McMurray Hatchery - AWFUL Customer Service - No Order Placed

[NYREDS]

Haven't ordered from McMurray [or any other hatchery] in years but when I did I only ordered from McMurray. Their service was always fine. They are one of the oldest & largest hatcheries in the country. If I'm not mistaken they're approaching their 100th year. Companies don't last that long if their service is routinely bad, they just don't. I wonder if the McMurray representative would tell this storey any differently?

 

[Spangled]

Companies don't last that long if their service is routinely bad, they just don't. I wonder if the McMurray representative would tell this storey any differently?

It's all about percentages when it comes to dissatisfied customers. There's a tipping point. Some companies can survive with more bad service than others.

Of course, the representative would tell the story differently. You can sort a tell that because she couldn't hear what the (almost) customer was trying to communicate.

 

[Rock Home Isle]

Looks like things haven't changed since the last time that I ordered from them. Oh well

 

[A.T. Hagan]

I've ordered from McMurray for years both chicks and other goods. Never had a problem with them.

Even the best companies can have their bad days I suppose, but I've never had any complaints with them.

 

[mudhen]

So sorry to hear you had that experience. Nothing worse than getting a sourpuss who doesn't listen on the other end of the line.
I just ordered a small batch of chicks from Ideal. The minimum requirements with McMurray way exceeds my needs.
Never used Cackle, and I just about jumped out of my seat when I brought them up on line... didn't realize the volume was so high on my speakers!

 

[frostbite]

I'm awaiting an order from McMurray now. Hatch date May 7th. It was a fairly complicated order, because three of us combined our desires to make the 25 chick minimum, and each of us wanted one of these, and one of those, etc. They were very polite and efficient and helpful through the whole process.

They have lots of employees, and it only takes one having a bad day to give them a reputation they probably don't deserve. Don't blame you for not wanting to go back to them, but they don't seem to me to be a bad outfit to work with.

 

[duckie mama]

we always order from WELP Hatchery, the minimum is 25 but they don't charge a shipping or small box fee and living in
texas we always seem to be subject to fairly large shipping cost. Just my 2cents worth.

 

[halo]

If they had your credit card number and it was declined you must have placed an order. And Im not sure what is so hard to understand about birds being sold on a first come first serve basis.

And for you to say over and over again, please listen, please listen, I dont think you are hearing me, please listen to me; Im sure she was weary of you at the end of that conversation.

Next time, you might actually listen to whom you are speaking to. Its difficult hearing people who are trying to help you when all you are doing is talking.

 

[NYREDS]

It's all about percentages when it comes to dissatisfied customers. There's a tipping point. Some companies can survive with more bad service than others.

Of course, the representative would tell the story differently. You can sort a tell that because she couldn't hear what the (almost) customer was trying to communicate.

I have no way of knowing what either party was trying to communicate and neither do you. All we know is how the exchange was described by one party. Human nature being what it is people tend to tell their story in a manner most favorable to themselves. That's why I wonder if the McMurray representative would describe these events differently.

 

[Dagirls]

My experience with McMurry was pleasant but not satisfactory. They shipped my order short hens and then 2 weeks later sent the 8 they shorted me and had to fill the box with cockles. Then suggested I just kill them or whatever. They are chicken professionals and KNOW that you can not mix chickens. At least I can tell you my 3 groups of girls know exactly where they belong when I let them all out I put them accidentally in the wrong run you know right away they don't belong. So actually didn't have to worry about killing all the cockles cuz ALL but 2 of the second batch died by day 3. Their lack of caring about my needs was apparent as I find out later that I am supposed to have them hold the shipment if they don't have the number of hens that I ordered ready. They could have prevented the death of the 15 chicks by shipping the order when it was as I ordered. Too few to send. Money back guarantee doesn't help my coup that is short hens nor my short egg count. They actually suggested that I order from a west coast hatchery. I was told they were very good. You can not blame a company for employee rudeness because I think some of us have had good dealings with the employee. But I suggest that you indicate to them not to ship order unless complete to prevent what happened to me to happen to you.