we sold 5 live meat birds to a client last week. the customer wanted to process them himself, so we got a large box, punched holes in it and put the birds in. they were in the box 20 minutes before he arrived and alive when he left. he told me today that they were dead when he got home. i feel bad, but am unsure whether to refund the full price since they were ALIVE when he left here and he requested them to be alive. thoughts? in the future, he would like us to tie their legs together (?), like they do in mexico. may have them ready for pickup and HE can tie them together. would much prefer he get a small metal dog crate to ship them, but . . .