I have not had a good experience with heir customer service. I've emailed them a few times and the girl always gives me the run around as if she doesn't really know the answers to my question or doesn't want to answer them. I had read that they have excellent customer service. It must only be when someone has a problem with the birds they've received (which doesnt appear to happen very often at all) as it seems they have no desire to help out a newbie. There's only so much Internet and books can tell you about these things and first hand knowledge could help a lot with the planning portion of my future flock.
I've still ordered birds from them due to their reputation for good production stock, but I really wish I could tell someone in charge that their email girl is lacking and maybe someone with more patience/experience should be answering their emails instead: maybe someone with better people skills as well.
Maybe I'm being too picky but on their website they said they were happy to help anyone with a question, I was just directed back to the website, which I had read over about 1000 times already and that's why I was asking the questions I the first place. When I told her that I still needed the questions answered, I was just ignored.