- Feb 3, 2008
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Thanks for all your work on this MNKris, it is much appreciated. Without seeing your posts, I had contacted MM around noon today (as I have had many of the same problems as many of you). Their customer service representative was very helpful, and said they were aware of the problem and were investigating it. They promised to take care of me and either refund the birds that died or replace them. I was told to wait until all my birds either recovered or died, and then to call them back for the refund or replacements. I mentioned AE to them, and they just said that they are investigating it, and would not confirm a specific diagnosis. They asked me to treat my birds with Teramycin for for the next four days, but the CS representative admitted that it probably won't help much. While the refund obviously can't make up for the disappointment and sadness I have had to experience through the process of seeing many of the chicks I received suffer and die (especially because this is the first time I have ever had chickens), it at least is a step in the right direction; and I have to give MM credit for that.
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