i've been ordering chickens from MM for years in batches of 25--75. except for the ones damaged in transit, which MM prompty credited me for, i have only ever lost ONE chick, a top hat. i ordered the top hats for a friend; they were the tiniest things i've ever seen, but only lost the one, and think maybe she would have been okay if we'd had fewer chicks to keep an eye on. the first question my neighbors (long time farmers) asked after my first batch of chicks came was 'how many have you lost?' when i said 'none,' they said 'well, you're having really good luck.' but it's not luck, it's because i'm so particular about their care.