I treated a quail for bilateral conjunctivitis, mopey, lethargic, eyes swollen shut and bright red. She was totally stressed out by her 4 brothers (bad male to female ratio!) which may have precipitated it. My working diagnosis was chlamydia (mycoplasma is on the list as someone else has already mentioned but much harder to treat). I used tetracycline orally twice daily (doxycycline is a cousin) and applied terramycin to the eyes 3-4 times daily (ocular tetracycline). She felt better in a couple days but it took a week to clear up the eyes. Can you increase eye meds to 3-4 times daily? Are other birds pecking at it?