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Chrissie ~ go further up since she won't take it seriously. Did she say ANYTHING about her throwing them from the vehicle? Whether that is what caused them to break or not is beside the point, IMO. What she did was not okay and not acceptable. Make phone calls, make sure you have the drivers name, speak to as high as you can to complain. They will take it seriously. You may not get anything for it, but she will at the very least get reprimanded.
(I am a mail carrier. I know not all mail carriers are like this, actually I know most aren't like this, but there are the bad apples in the bunch. We get paid by revenue, i.e stamp sales, people shipping through us, etc. By what she did, she's lost revenue through you and word of mouth is a powerful thing.)