I did say thank you...and knew I "could" do it myself if I had to. But, they were rude from the minute I walked in the door. From the ad on CL, it seemed like they were having trouble getting anyone to take them, then it took them 3 days to respond to my email (in which I asked specific questions about them) and even then, all I got was a phone number, no answers to my simple, yet specific, questions. One of which was "how big are they so I can come prepared". When I called, I was abruptly hung up on after she told me they had 2 left, I didn't even get a second chance to get more info. I'm glad I got them, and I know it was my own fault for forgetting the tie-down strap, I was in a rush because they told me they only had 2 left and they wouldn't hold them so I "better hurry". If even ONE employee had been even remotely nice I would have happily marched my butt inside and bought tie-downs from them, we needed them anyway so we could return the borrowed ones we've been using.
I have worked "in the public" long enough to know what you should and should not discuss where customers can hear you. The Manager should have taken the (now-ex) employee to a backroom or office with his ONE employee witness, not held court AT the register with TWO other employees flanking him and giving dirty looks to the guy that had been fired/let go/whatever. Not only that, but when a customer walked in (and I wasn't the only pebble on that beach either), they should have at least acknowledged I (the customer, they didn't know I was there for the freebies yet) was there and obviously in need of assitence, I was standing in what I thought was a line at the register!
If I ever happen to be back at that store, I won't be there to buy anything from them...customer service is a HUGE part of any sales business! Not only that, but I will warn away as many potential customers as will listen because of the experience I had there. As for the lack of tie-down straps...I bought a set for myself and they are now at home IN my truck so I won't be caught without them again.
AND....I'm not unappreciative of the free wood, I just want a little customer service when I walk into a business.
I was mostly socked that with as many employees STANDING around, that not one of them was available to help..it isn't like I was asking them to stack 50 of them into the bed of my little pickup, it would have taken them all of about 60 seconds. I would have even understood a reply such as "we can't because of safety regs" or some such...the snotty attitude I got when I asked is what set me off...but I played nice while I was there.
/end rant...I'm all good with sticking to Home Depot and Habitat for Humanity for anything else I need for this project...
Speaking of the project... I've decided to use the pressboard to make the cats (indoors) the awesomest tree fort they can imagine! I'll keep looking for cheap slices of OSB for the exterior of the coop. I knew it was a long shot anyway, lol.