- Thread starter
- #11
- May 8, 2008
- 2,446
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and it keeps getting better. I am REALLY beginning to loath selling on Ebay even more than I already did.
We "sold" a tranny to a guy. This happened on a Monday night via Ebay. I got in first thing Tues morning and went to process it. Only to find out that the guys downstairs had sold the tranny to a local guy Monday AFTERNOON at around 2pm. I only work til 1pm.
So I was unaware the tranny had been sold.
The sales manager called every other salvage yard around us to find out if someone had it, so that we could buy it from them to send to the Ebay buyer. Others had it,, but at a lot more than we had sold it for to the Ebay guy.
I emailed him at around 930 am to let him know that the part had been sold and that we could not find another one. And that his entire purchase price would be refunded to him on Wednesday when the office manager got in. I do not have access to the PayPal account to process refunds. So Wed morning his money was processed back to him. VERY TIMELY and professionally handled all around.
well the Ebay guy just left us a negative feedback~!
Why? Because it was sold locally and the "refund" was SLOW.
WTH? The next day was slow? And I apologized and let him know exactly what was going on THE NEXT DAY.
And of course sellers cant leave negative or neutral feedback on a Buyer. The only thing "we' can do is reply to a negative feedback that was already given.
BTW sorry about that admin. I will watch it from now on.
We "sold" a tranny to a guy. This happened on a Monday night via Ebay. I got in first thing Tues morning and went to process it. Only to find out that the guys downstairs had sold the tranny to a local guy Monday AFTERNOON at around 2pm. I only work til 1pm.
So I was unaware the tranny had been sold.
The sales manager called every other salvage yard around us to find out if someone had it, so that we could buy it from them to send to the Ebay buyer. Others had it,, but at a lot more than we had sold it for to the Ebay guy.
I emailed him at around 930 am to let him know that the part had been sold and that we could not find another one. And that his entire purchase price would be refunded to him on Wednesday when the office manager got in. I do not have access to the PayPal account to process refunds. So Wed morning his money was processed back to him. VERY TIMELY and professionally handled all around.
well the Ebay guy just left us a negative feedback~!

Why? Because it was sold locally and the "refund" was SLOW.
WTH? The next day was slow? And I apologized and let him know exactly what was going on THE NEXT DAY.
And of course sellers cant leave negative or neutral feedback on a Buyer. The only thing "we' can do is reply to a negative feedback that was already given.
BTW sorry about that admin. I will watch it from now on.